Terms and Conditions for Stays
The reservation service is open daily from 9:00 am to 1:00 pm and from 6:00 pm to 9:00 pm.
Check-in and check-out: guest rooms are available from 6:00 pm on the day of arrival. Guest rooms must be vacated by 11:00 am on the day of departure.
Pets: our animal friends are welcome in the guest rooms for a flat fee of €25 per day.
1. Pricing:
Prices for our stays are indicated in euros, including all taxes (TTC). They include VAT at the current rate. Prices are subject to change without notice. They do not include the tourist tax.
2. Guest room reservations:
Reservations are only considered firm when accompanied by a deposit for the amount of the nights.
To allow us to finalize your reservation, we request authorization to charge the amount of the nights to your credit card. We therefore require your Visa or Mastercard number, along with the expiry date and security code.
3. Workshop reservations:
Reservations are only considered firm when accompanied by a 50% deposit. The balance is to be paid 30 days before the start of the workshop.
4. Cancellation:
Should you be unable to honor your reservation, we will refund the deposit if the cancellation occurs more than 30 days before the scheduled arrival date.
The full deposit will be retained if the cancellation occurs less than 30 days before your scheduled arrival.
Terms and Conditions for Products
1. Pricing:
Prices for our products are indicated in euros, including all taxes (TTC). They include VAT at the current rate and do not include delivery costs. Prices are subject to change without notice.
2. Packaging:
Parcels are prepared by us using appropriate packaging.
ADEME Registration Number (Environment and Energy Management Agency):
FR 253964_01SXTZ
3. Order processing and delivery times:
- For Metropolitan France:
Paid orders are dispatched within one week (subject to availability). After being released for delivery by our logistics department, your order is delivered within 24 hours by Chronopost or Chronofresh, or within 48 hours by Colissimo. These delivery times apply to working days, excluding carrier delivery incidents and subject to product availability. - For the European Union:
Paid orders are dispatched within one week (subject to availability). After being released for delivery by our logistics department, your order is delivered within approximately 2 to 4 days via Chronopost or Colissimo. Maison Duler is not responsible for carrier delivery times. The indicated times are those usually observed. These indications are non-contractual.
4. Right of withdrawal:
- For dry, long-life products
In accordance with the provisions of Article 221-18 of the Consumer Code, the Client has a period of 14 clear days from delivery to return the parcel in its original, unopened packaging, with seals intact and in perfect condition, for exchange or refund.
The Client may withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day on which the Client, or a third party other than the carrier and designated by you, takes physical possession of the last item in your order.
To exercise the right of withdrawal, the Client must notify MAISON DULER by means of a statement (for example, a letter sent by post, fax, or email to info@saint-gery.com) before the withdrawal period expires.
In the event of withdrawal, MAISON DULER will refund all payments received from the Client, excluding delivery costs, without undue delay and, in any event, no later than fourteen days from the day the products are returned. MAISON DULER will carry out the refund using the same means of payment as used by the Client for the initial transaction, unless the Client expressly agrees to a different means; in any event, this refund will not incur any fees for the Client.
The direct costs of returning the goods shall be borne exclusively by the Client. - For fresh products
In accordance with the provisions of Article 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for products likely to expire rapidly. Fresh products (requiring temperature-controlled storage) cannot be returned or exchanged. This provision particularly concerns all fresh foie gras, cured meats, ... (non-exhaustive list)
5. Maison Duler "First Bite" Commercial Guarantee
In addition to applicable legal warranties, Maison Duler offers a commercial guarantee known as the "First Bite Guarantee."
This guarantee is intended to support the Client when a product does not seem to meet its taste or quality promise.
The Client must contact Maison Duler by email within 7 days of receiving the order, stating the order number, the product concerned, and the reason for the request.
Depending on the situation, Maison Duler may offer an appropriate solution: tasting advice, assistance with product preparation, replacement, a credit note, or a full or partial refund if the product has a genuine defect or does not meet its promise.
For whole hams, rare items, products on allocation, or high-value products, the commercial guarantee applies only at the time of the initial opening and the first slices.
In case of doubt regarding the aroma, appearance, texture, or taste, the Client must stop slicing and contact Maison Duler within 48 hours of opening, providing photographs of the product, the cut, the label, and the packaging.
Further slicing or consumption of the product may limit or exclude the application of the commercial guarantee, except in the case of a manifest defect.
Maison Duler will review each request personally and offer a fair solution based on the nature of the product, its condition, storage conditions, serving method, and the information provided by the Client.
This commercial guarantee does not replace legal warranties. It does not limit the rights the Client enjoys under the legal guarantee of conformity or warranties against hidden defects.
6. Maison Duler "Worth the Journey" Commercial Guarantee
The "Worth the Journey" guarantee is provided free of charge by SARL Domaine de Saint-Géry, which operates Maison Duler.
It applies to bookings made directly with Maison Duler, by telephone, email, or via its website, provided they include at least one night’s accommodation. It covers rooms, stays, and workshops with overnight stays. Bookings made through a third party and workshops without accommodation are excluded.
If the Client is disappointed with their accommodation or a Maison Duler meal, they must report it on-site by 11:00 am the day after their first night. Any problem arising later during the stay must be reported as soon as it is noted.
The Client must explain the cause of their dissatisfaction and allow Maison Duler a reasonable opportunity to remedy it. They are not required to prove the existence of a fault or an objective defect. If the Client refuses a reasonable solution adapted to the reported issue without a legitimate reason, the guarantee does not apply.
If the proposed solution does not resolve the situation and the Client decides to leave the Domaine, Maison Duler will fully refund the price of their accommodation, including the first night spent.
For a stay or workshop sold at a package price, the accommodation refund is calculated based on the public rate applicable to the rooms and dates booked, not exceeding the total amount actually paid.
When a booking includes several rooms, only the rooms occupied by the individuals leaving the Domaine are refunded. If the entire group leaves, the entire accommodation is refunded.
Meals, drinks, activities, purchases, and other services already consumed or completed remain payable. Meals and activities scheduled after departure, which will therefore not be provided, are cancelled and refunded.
The guarantee does not cover disappointments resulting from weather, transport, schedule changes, personal circumstances, activities outside the Domaine, or any other cause unrelated to the services provided by Maison Duler. Fraud and manifest bad faith are also excluded.
Refunds are made via the initial payment method within seven calendar days following departure. When a Maison Duler gift voucher was used for payment, the corresponding amount is credited back as a gift voucher, with no cash refund.
The guarantee applies to all stays beginning after its publication, including those booked previously.
This guarantee is in addition to the Client’s legal rights and does not modify the standard cancellation conditions applicable before arrival.
Data Protection and Privacy
The information requested from the consumer is necessary for processing their order and is not shared with third parties other than the contractual partners of SARL Domaine de Saint-Géry involved in the execution of this order.
The consumer may write to SARL Domaine de Saint-Géry to object to such sharing, or to exercise their rights of access and rectification regarding information concerning them contained in Maison Duler's records in the context of the execution of this order, in accordance with the European General Data Protection Regulation (EU GDPR 2016/679).
Data Controller: Patrick Duler – CNIL Declaration: NS48/1568767
